Frequently Asked Questions (FAQ)

Last Updated: January 15, 2025

Welcome to the 1to10 FAQ! Find answers to the most common questions about our platform.

📱 Getting Started

How do I create an account?

  1. Download the 1to10 app from the App Store (iOS) or Play Store (Android)
  2. Tap "Create Account" on the welcome screen
  3. Sign in with Google, Apple, or email (Magic Link)
  4. Complete the onboarding steps:
    • Grant location permission (optional but recommended)
    • Enable notifications (optional)
    • Accept privacy consent
    • Enter your profile information (name, birthday, gender)
  5. You're ready to start!

Note: Account creation is currently only available on mobile apps, not on web.

How does 1to10 work?

1to10 is a photo rating platform where you can:

  1. Upload your photos and get honest ratings from people worldwide
  2. Rate others' photos on a scale of 1-10 and earn credits
  3. See detailed statistics about who rates you (age, gender, location)
  4. Chat with raters to get more feedback
  5. Use credits to upload more photos or unlock features

Philosophy: "See yourself through the eyes of the world"

How do I upload my first photo?

  1. Tap the "Upload" tab (bottom navigation)
  2. Choose a photo from your gallery or take a new one
  3. Crop the photo to focus on your face
  4. Set targeting options:
    • Who can see it (gender, age groups)
    • Geographic targeting (global, regional, or local)
    • Maximum number of ratings (costs credits)
  5. Review the credit cost
  6. Tap "Upload"

Cost: 10 credits per rating capacity (e.g., 10 ratings = 100 credits)

💰 Credits & Wallet

What are Credits?

Credits are the currency used in 1to10. You need credits to upload photos and request ratings.

Two types:

  1. Earned Credits: Free credits earned by rating others' photos
  2. Purchased Credits: Paid credits bought via in-app purchase

How do I earn Credits?

Rate other users' photos:

How to rate:

  1. Go to the "Rate" tab
  2. View a photo
  3. Give a rating (1-10)
  4. Optionally add a comment
  5. Submit → Earn credits instantly!

Why do Earned Credits expire after 48 hours?

Design philosophy: Encourage active participation

Track expiry: Check your wallet in the Profile tab

What's the difference between Earned and Purchased Credits?

Feature Earned Credits Purchased Credits
How to get Rate photos Buy in-app
Cost Free Paid
Expiry 48 hours Never
Daily limit 50 credits/day Unlimited
Spending priority Used first Used after earned depleted

How do I buy Credits?

  1. Go to Profile tab → Tap on your credit balance
  2. Or: Upload screen → "Buy Credits" button
  3. Choose a package:
    • 50 credits
    • 150 credits
    • 500 credits
  4. Complete purchase via App Store (iOS) or Play Store (Android)
  5. Credits appear in your wallet (usually instant, up to 1 hour delay)

Payment: Handled by Apple/Google, not by 1to10

My purchased Credits didn't appear. What do I do?

Wait: Up to 1 hour (RevenueCat webhook delay)

Check:

  1. Profile → Credit balance
  2. Ensure you completed the purchase (not cancelled)
  3. Check your App Store/Play Store purchase history

Still missing after 24 hours?
Email: info@1to10me.com with subject "Missing Credits" (include purchase receipt)

⭐ Photo Ratings

How does the rating system work?

Scale: 1-10

Honest feedback: Ratings should reflect your genuine opinion of the photo.

How many ratings will I receive?

You choose! When uploading, set maxRatings:

Cost: 10 credits per rating capacity

Example: Requesting 10 ratings = 100 credits

What happens after I reach maxRatings?

Your photo is closed (no longer shown to raters).

You can:

Can I delete my photos?

Yes! Anytime:

  1. Go to "My Photos" tab
  2. Tap on the photo you want to delete
  3. Tap "Manage Photo" → "Delete Photo"
  4. Confirm

Effect:

👑 Premium Features

What is Premium?

Premium unlocks advanced features:

✨ 5 active photos (instead of 1 for free users)
✨ Advanced targeting options (detailed geographic & demographic)
✨ Travel Mode (change your targeting location)
✨ No ads (ad-free experience)
✨ Priority placement (your photos shown more frequently)
✨ Premium badge (on your profile)

How much does Premium cost?

Plans:

Pricing varies by country (set by Apple/Google)

View prices: Profile → "Go Premium" button

How do I subscribe to Premium?

  1. Go to Profile tab
  2. Tap "Go Premium"
  3. Choose a plan (weekly, monthly, yearly)
  4. Complete purchase via App Store/Play Store
  5. Premium activates instantly!

How do I cancel my Premium subscription?

iOS:

  1. Settings → Your Name → Subscriptions
  2. Find "1to10"
  3. Tap "Cancel Subscription"

Android:

  1. Play Store → Menu → Subscriptions
  2. Find "1to10"
  3. Tap "Cancel subscription"

Effect: You keep premium features until the end of your billing period. No prorated refund.

Can I get a refund for Premium?

Managed by Apple/Google:

EU Right of Withdrawal:

🌍 Geographic Targeting

What is Geographic Targeting?

Control who can see your photos based on location.

Options:

What is Travel Mode?

Premium feature that lets you:

Example: You're in Berlin but want ratings from people in New York.

What is Geohash?

Geohash is a location encoding system (5-character code like 9q8yy).

Purpose: Efficiently match your photo with nearby raters without sharing exact GPS coordinates.

Accuracy: ~5-10 km range

🔒 Privacy & Safety

How do I delete my account?

  1. Go to Profile → Settings (gear icon)
  2. Scroll to "Danger Zone"
  3. Tap "Delete Account"
  4. Confirm deletion

Effect:

Timeframe: Immediate (automated)

Cannot be undone!

How do I report inappropriate content?

In-App:

  1. Tap the photo or comment you want to report
  2. Tap "Report" button
  3. Select category (NSFW, Hate Speech, Spam, etc.)
  4. Optionally add details
  5. Submit

Email:
Send to info@1to10me.com with subject "Content Report"

Response Time: 24-48 hours

Anonymous: The reported user will NOT know who reported them.

Who can see my photos?

You control this!

When uploading, set:

Only users matching ALL criteria can see and rate your photo.

Example: "Only women aged 25-34 in my country" → Very targeted audience

How do I change my privacy settings?

Ad & Privacy Settings:

  1. Profile → Settings → "Ad & Privacy Settings"
  2. Toggle personalized ads on/off
  3. Manage consent choices

Notifications:

  1. Profile → Settings
  2. Toggle "Rating Notifications" or "Chat Notifications"

Location:

  1. Device Settings → 1to10 → Location
  2. Or: In-app → Deny location when prompted

🔔 Notifications

How do I enable push notifications?

iOS:

  1. Settings → Notifications → 1to10
  2. Allow Notifications → On
  3. Choose notification style (Banners, Alerts, etc.)

Android:

  1. Settings → Apps → 1to10 → Notifications
  2. Enable "Show notifications"

In-App:
Profile → Settings → Notification Preferences

What notifications will I receive?

Control: You can enable/disable each type in Settings

💬 Chat & Messaging

How do chat conversations work?

After someone rates your photo with a comment, you can start a chat with them.

Message Limit: Each conversation has a message limit (e.g., 25 messages)

Extend Conversation: Pay credits to add more messages (e.g., 2 credits for 25 messages)

How much does chatting cost?

Free: First X messages per conversation

Extend: 2 credits for 25 additional messages

Why? Prevents spam and encourages meaningful conversations.

🛠️ Technical Issues

The app crashes or freezes. What should I do?

  1. Force close the app and restart
  2. Update to the latest version (App Store/Play Store)
  3. Clear cache:
    • iOS: Offload app in Settings → Reinstall
    • Android: Settings → Apps → 1to10 → Clear Cache
  4. Reinstall the app (last resort - you won't lose data)

Still having issues?
Email: info@1to10me.com with:

Push notifications don't work

Check:

  1. Notifications enabled in device settings (see above)
  2. Internet connection active
  3. App is up to date

iOS Specific:

Android Specific:

Still not working?
Email: info@1to10me.com

Location permission denied - what now?

If you denied location:

To enable later:

iOS:

  1. Settings → Privacy → Location Services → 1to10
  2. Select "While Using the App"

Android:

  1. Settings → Apps → 1to10 → Permissions → Location
  2. Select "Allow only while using the app"

In-app purchases don't work

iOS:

  1. Settings → Your Name → Media & Purchases
  2. Sign out and sign back in
  3. Retry purchase

Android:

  1. Play Store → Menu → Account
  2. Ensure payment method is valid
  3. Retry purchase

Sandbox Testing:

Still failing?
Email: info@1to10me.com with purchase receipt/error message

👤 Account Management

I forgot my password. What do I do?

1to10 uses passwordless authentication!

You sign in via:

No password needed!

If you can't access your Google/Apple account:
Contact their support to recover access.

How do I change my email address?

Currently not supported directly.

Workaround:

  1. Create a new account with the new email
  2. Contact info@1to10me.com to transfer your data (manual process)

Future: We plan to add email change functionality.

How do I change the app language?

  1. Go to Profile → Settings
  2. Tap "Language"
  3. Select your preferred language
  4. App restarts with new language

Supported languages: 20+ including English, Deutsch, Español, Français, Italiano, etc.

Can I use 1to10 on multiple devices?

Yes! Your account syncs across devices.

Requirements:

Limits:

📊 Statistics & Insights

How do I see who rated my photos?

  1. Go to "My Photos" tab
  2. Tap on a photo
  3. Tap "Insights" or "View Ratings"

You can see:

Privacy: Raters' names are shown (but you can't see their profile photos for privacy)

What does "ratingsNeededPercent" mean?

Technical field showing completion percentage:

Where shown: Photo details (for developers/debugging)

🚫 Content Moderation

What content is NOT allowed?

See our Community Guidelines for full details.

Quick summary:

Consequence: Content removal, warning, suspension, or permanent ban

How quickly are reports reviewed?

Target: 24-48 hours for most reports

Urgent cases (illegal content, minors): Reviewed immediately and escalated to authorities if needed.

What happens if I violate the rules?

Three-strike system:

  1. First violation: Warning + content removal
  2. Second violation: 7-day suspension
  3. Third violation: Permanent ban

Severe violations (NSFW, minors, violence): Immediate permanent ban

💳 Payments & Refunds

How do in-app purchases work?

All payments are processed by:

We do NOT:

How do I request a refund?

Contact Apple or Google (not 1to10):

iOS:

  1. Go to: https://reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find "1to10" purchase
  4. Select "Report a Problem"

Android:

  1. Play Store → Account → Purchase history
  2. Find "1to10" purchase
  3. Tap "Request a refund"

Refund Policy:

Are there any hidden fees?

No! Prices shown in the app are final and include VAT/taxes (where applicable).

🌐 Languages & Localization

What languages does 1to10 support?

20+ languages:

Change language: Profile → Settings → Language

Can I submit feedback in my language?

Yes! Email info@1to10me.com in any language.

We primarily respond in English and German, but we can use translation tools for other languages.

🔧 Troubleshooting

App says "No photos available to rate"

Reasons:

Solution:

My photo isn't getting ratings

Check:

  1. Is your photo approved? (Profile → My Photos → Status)
  2. Is targeting too narrow? (try expanding to "Global")
  3. Is your photo high quality? (clear, well-lit face)

Moderation: Photos are reviewed before being shown to users. This can take a few hours.

I can't upload a photo

Common reasons:

Solution:

📞 Contact & Support

How do I contact support?

Email: info@1to10me.com

Response Time: 48-72 hours for general inquiries

Include:

Is there a support phone number?

No phone support currently. Email only: info@1to10me.com

How do I report a bug?

Email: info@1to10me.com with subject "Bug Report"

Include:

🔐 Account Security

Is my data safe?

Yes! We use industry-standard security:

Read more: Privacy Policy

Can others download my photos?

No. Photos are protected by Firebase Storage security rules.

However: Users can screenshot (we cannot prevent this). Only upload photos you're comfortable sharing publicly.

How do I report a security issue?

Email: info@1to10me.com with subject "Security Issue"

We take security seriously and will respond within 24 hours.

💡 Tips & Best Practices

How to get better ratings

✅ High-quality photos: Clear, well-lit, sharp
✅ Show your face: Front-facing portraits work best
✅ Natural expressions: Smile or neutral (no weird faces)
✅ Good lighting: Natural light or well-lit indoor
✅ Simple background: Not distracting
✅ Appropriate clothing: Clean, presentable

How to write helpful comments

✅ Be specific: "Great smile!" instead of just "Nice"
✅ Be constructive: Helpful feedback, not criticism
✅ Be kind: Treat others as you want to be treated
✅ Be genuine: Honest but respectful

❌ Don't: Body shame, make sexual comments, spam, demand contact info

🔄 Updates & Changes

How do I update the app?

iOS:

  1. App Store → Updates tab
  2. Find "1to10"
  3. Tap "Update"

Android:

  1. Play Store → Manage apps & device → Updates available
  2. Find "1to10"
  3. Tap "Update"

Auto-update: Enable in App Store/Play Store settings

What's new in the latest version?

Version 1.2.1 (Build 13):

Check for updates: We release new versions regularly with features and fixes.

❓ Still Have Questions?

Contact us:
Email: info@1to10me.com
Subject: "FAQ Question"

Legal documents:

Social Media:
(Coming soon - Instagram, TikTok, etc.)

Last Updated: January 15, 2025
Version: 1.0.0